A clear path from idea to implementation.

We start with a business process, agree the agent’s role and test it against the work it needs to do.

Understand the workflow.
Walk through how the work happens today. Identify the people, tools and information involved, along with the repeated steps and exceptions.
Agree the scope.
Define what the agent will do, what needs human review and how success will be checked. Confirm the delivery approach, cost and support before the build.
Build and test.
Connect the agreed tools and develop the workflow. Test representative situations, missing information and handovers with your team.
Launch and review.
Put the agreed system into use with a clear handover. Review how it performs and scope any changes or ongoing support around what the business needs.

The Continuity Method.

Our working structure keeps the request, its context and its next action together.

Capture: Keep the request and its source together.
Qualify: Identify the need, missing details and questions for a person to review.
Follow up: Agree the next action, its owner and when the process should stop.
Handoff: Pass the conversation and commitments to the person responsible.
Measure: Check confirmed outcomes and bring failures to someone’s attention.

Talk through your workflow with Abdul and explore where an agent could help.